Service Co-Ordinator / Supervisor

The Role

This is a leadership role. Are you an organised person who wants a leadership opportunity and understands breakdown and scheduled maintenance best practice? 

If working two days per week at a desk and three days a week on the job (to keep connected with the team and your skills sharp) are of interest to you, and you want to return home to your family or enjoy work/life balance most days, apply now. 

At FTEC Electrical we encourage structured days as much as possible, so you don’t feel burnt out and can enjoy life in tropical North Queensland.

On a weekly/daily basis, your responsibilities will include:

• Working with team members and clients to respond to calls
• Create Annual/Monthly/Weekly plans (with ability to adapt to daily interruptions for emergency situations as required)
• Timely follow-ups on all enquiries and scheduling in resources
• Develop goals for team members to achieve 
• Providing admin with information to creating jobs and quotes using SimPro 
• Maintaining up-to-date service records
• Liaising with technicians, wholesalers, and clients in a professional manner
• Following up on purchase orders and materials ordering
• Demonstrating commercial nous and smarts around financial profit within jobs undertaken and allocated
• Issuing test reports back to clients
• Maintaining accurate job descriptions and notes in SimPro are entered by technicians
• Ensuring completion, receipt, and dispatch of all necessary paperwork/documentation
• Undertaking any additional tasks as requested 

While not mandatory, the following attributes would be highly regarded:

• SimPro knowledge.
• Proficiency in Microsoft 365 Office (Basic level Excel and Word desirable) 
• Experience in the Industrial Electrical Maintenance and sub-contracting
• Background in Scheduling
• Ability to build a team and support team members 

Must have relevant Trade Qualifications and Tickets

• LVRCPR Certificate
• QLD Electrical License
• Current Driver’s License
• White Card

FTEC is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. You will need to be either an Australian Citizen, a Permanent Resident, a New Zealand citizen, hold a valid visa with permission to work or have working rights.

If you would like to talk to us about your suitability, please contact Julia on 0461 436 375. No Recruitment Agency submissions will be accepted at this stage.   [*Electrical Contractors License 75587]